Using a Permanent Usability Team to Advance User-Centered Design in Libraries

TitleUsing a Permanent Usability Team to Advance User-Centered Design in Libraries
Publication TypeJournal Article
Year of Publication2009
AuthorsNichols, J, Bobal, AM, McEvoy, S
JournalElectronic Journal of Academic & Special Librarianship
Type of ArticleArticle
Keywordsusability, User-Centered Design
AbstractUsability, user studies, and evaluating user experiences have been a part of academic libraries for many years. In the last 20 years libraries have created ad hoc usability teams to do user studies. Oregon State University ({OSU)} Libraries started its ongoing team in 2006, resulting in an increased focus on user experience throughout the libraries. This article explores the team's history from formation to work it took on. The merits and challenges usability teams bring to an organization are also discussed. To date the literature describes usability methods and shares findings from libraries' usability studies but none discusses benefits a standing usability team brings to a library organization or the work it may do. [{ABSTRACT} {FROM} {AUTHOR]} Copyright of Electronic Journal of Academic & Special Librarianship is the property of International Consortium for the Advancement of Academic Publication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)