You will receive an answer to your appeal within one week.
A notice of overdue items is sent to the email address on your library record as a courtesy reminder. Non-receipt of an overdue notice does not exempt you from fines or charges.
It is your responsibility to be sure that a current email address is in your official OSU record. You may appeal library fines or charges at http://osulibrary.oregonstate.edu/borrowing/appealing-library-charges-form
If you are not a student or employee, ask staff at Circulation to confirm that your email address is current in the library's record.
You may appeal library fines or charges for lost or damaged materials if you believe the charges have been mistakenly assessed or that extenuating circumstances warrant reduction or cancellation of the Library charges billed through the Business Office. Appeals should be made within 30 calendar days of the original billing. You will receive a response by email within one week.
The initial decision may be appealed to the Circulation Unit Supervisor within two weeks of receipt. The Unit Supervisor's decision may be appealed to the Department Head within two weeks of the Unit Supervisor's decision. The Department Head will make a decision in writing within two weeks of receipt of the appeal. The Department Head's decision may be appealed to the University Librarian within two weeks of the Department Head's decision. The University Librarian will make a decision in writing within two weeks of receipt of the appeal.
For members of the university community, appeals to the University Librarian shall be considered as steps in the University´s grievance procedure and may be continued through the remaining levels.
For other borrowers, appeals to the University Librarian shall constitute the end of the available appeals within the University.