Multimedia Collection

Listening: The Forgotten Skill

Audiocassette
60 minutes
BF323 .L5 B871 1987 audio tape

Most people understand less than half of what's said to them. Here's how you can improve this primary - but too often forgotten - communication skill. At work, poor listening results in half-understood instructions, errors in judgment, and missed deadlines and appointments. These costly mistakes can hurt your business at the bottom line.

Fortunately, like reading, writing and speaking, better listening is a communication skill that can be improved. In this cassettebook, Madelyn Burley-Allen, an expert in communication and human behavior, explains the dynamics of listening and supplies you with eight tested techniques for mastering the art of listening. She tells you, in practical terms:

• How to increase your participation and comprehension under the most trying listening situations
• How to ask constructive questions
• How to remove barriers that stand in the way of effective listening

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Psychology

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